What you`ll do:
The ECS Citrix Landscape is a shared multi-user environment for all our operation teams, internal users as well as external partners. The landscape is required to access our ECS customer systems and execute the required operations and services on the managed systems.
The role includes aspects of the following topics:
- Incident and Escalation Management
- Capacity & Performance Management
- Knowledge Management
- Security Management
- License & Compliance Management
- Architecture & Project Management
In your day-to-day you will:
- Working closely together with SAP Citrix Team and Architects
- Establishing a good collaboration with the users and a continues improvement process
- Creating regular reports for performance, capacity and security KPIs
- Taking ownership in case of issues and incidents
What you bring:
- Are you pro-active?
- You have the ability to inspire others and convince them to see opportunities instead of problems?
- You have strong problem analysis and resolution skills?
If this sounds like you, do you also bring:
- Experience with Windows Operation System and Citrix Virtual Desktop?
- Knowledge with http based SAP applications?
- Well-founded infrastructure knowledge (firewall, proxy or load balancer)?
- Experience in User management (e.g. Active Directory)?
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