MongoDB Lead Technical Program Manager Site Reliability Infrastructure 

United States, New York, New York 

858358824

The Site Reliability Engineering Team designs and builds the global infrastructure on which we deploy our services. As our customers grow and globalize, our services must satisfy demands for low-latency requests around the globe, and comply with various data sovereignty requirements. The SRE Team’s mission is to build this increasingly complex infrastructure, while continually lowering the operational burden associated with it, and increasing our internal visibility into the health of the system. We are strong believers in infrastructure-as-code and self-healing systems.

As the Lead TPM for the SRE Team, you will be responsible for leading strategic technology programs and initiatives that will enable us to scale our cloud offerings. In addition, you will manage a team of TPMs who are responsible for wrangling time, communication, scope and effort across several major verticals: projects, engineering operations, cross team dependencies, and releases. Together, as collective members of the wider RnD Engineering Technical Program Management team, you will be responsible for the successful delivery of complex, cross-functional engineering efforts in the form of deliverables and processes. This position is based in NYC and reports up to a TPM Director

• Proven success as someone who can effectively partner with stakeholders to manage high-value change in a technical organization
• Able to deconstruct complex challenges into coherent components and steadily advance towards solving them
• Deep experience managing large-scale programs, end-to-end, across the whole software development process, encompassing strategic planning and successful product delivery
• An ability to lead with innovative insights through strong analytical and communication skills
• Demonstrated success partnering with technical stakeholders on breaking down engineering challenges in a methodical manner: establishing goals, setting priorities, outlining the project's scope and implementation steps
• Crisp execution and facilitation skills in the face of ambiguity and competing priorities. Can preemptively anticipate potential blockers and navigate effectively
• Experience building successful teams and cultivating an environment of trust, collaboration, and #intellectualhonesty
• Experience identifying and supporting areas of growth, providing constructive and effective feedback with empathy, for reports that take into account their skills, backgrounds and working styles

• Successfully leverage deep experience and knowledge of engineering operations and product development flows to set an innovative strategy for programs owned by reporting TPMs
• Model rigorous strategic and tactical thinking and execution
• Lead and manage a team of TPMs, inspiring challenges for high performers and guiding high potential growth team members who need more support - advocate for and nurture their career growth
• Cultivate a collaborative atmosphere that promotes learning, creativity, and invention
• Anticipate and remove with a sense of urgency obstacles that slow down or prevent TPM reports and product teams from delivering on goals
• Build alignment across cross-functional leaders by fostering strategic partnerships to drive business goals forward
• Be a trusted strategic partner for executive management to ensure program success
• Create clarity in a complex technical environment, align stakeholder’s expectations and manage engineering communication
• Capably facilitate engineering discussions leveraging technical aptitude and analytical skills to summarize complex trade-offs, extract priorities and next steps, streamlining team decision making

• 7-10 years experience managing complex, technical initiatives and engineering programs from initiation to completion
• 1+ years as a people manager
• A degree in Computer Science, Engineering, Mathematics, Statistics, related fields or equivalent industry experience
• Experience with MongoDB or comparable technology
• Experience with technical design discussions and ability to summarize complex trade-offs and extract priorities
• Demonstrated technical aptitude and strong analytical skills with proven results
• Effective written and verbal communication skills, with the ability to adapt your style and delivery for a variety of audiences

• In 3 months you will have ramped up on MongoDB products and understand the SRE team as a whole
• In 6 months you will have moved into understanding SRE’s in R&D
• In 12 months you will be leading multiple cross-team projects