MSD Manager site Support 

India, Telangana, Hyderabad 

856914828

Job Description

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organization driven by digital technology and data-backed approaches that supports a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be the leaders who have a passion for using data, analytics, and insights to drive decision-making, which will allow us to tackle some of the world's greatest health threats.
  

What will you do in this role:

• Delivery of IT delivery services that is cost effective and of high quality. Ensure that end user computing equipment is provided, maintained and properly processed at the end of life. Scope of IT infrastructure support includes laptop/desktop, mobile devices, networks, security, servers and telephony throughout all business divisions.

• Manage external suppliers to deliver services as contracted.

• Collaborate with support teams to implement digital solutions (shift left) as necessary to reduce costs and provide better self-service to the end users of the technology provided.

• Close cooperation with divisional aligned IT teams and the business to deliver IT services and capabilities to support the business needs.

• Execute on the IT strategy, priorities and service model for the infrastructure deployed, end user IT devices as well as back-office infrastructure locally implemented.

• Participate on global and regional IT projects, as well as ensuring all on-going maintenance, troubleshooting and enhancements are performed in a timely manner and according to company standards.

• Represent the organization on projects that are IT or business driven such as PC life cycle, mobile device upgrades, network, server or telephony equipment maintenance as well as initiatives such as office moves and site consolidations.

• Support Mergers, Acquisitions and divestiture activities including equipment optimization, setup, and disposal. Aid in the establishment of IT services at new sites as a result of business growth.

• Provide leadership and technical advice to business users, technical members and vendors to adoption of strategic transformation framework and standards

• Involve in continuous improvement, initiate new ideas / concepts by leveraging the latest technologies; driving the efficiency across the whole ecosystem;

• Promote the use of emerging technologies, contribute to the digital strategy and build the digital transformation initiatives within the organisation.

What Should you have:

• Bachelor’s degree or equivalent work experience in IT Service Management, Computer Science, Computer Engineering or equivalent.

• Business & Financial acumen: Demonstrates working knowledge of our core business structure and how function contributes to and works within the organization

• Strategic thinking: Demonstrates the ability to adapt current work processes to meet emerging needs and changes in job responsibilities. Demonstrates the ability to evaluate new ideas and proposed methods for practicality and ease of implementation.

• Project Management: Demonstrates the ability to coordinate work tasks with others for timely completion and to avoid potential setbacks. Demonstrates the ability to adjust work to accommodate sudden task changes and avoid potential threats to meeting task deadlines.

• Productive Communication: Demonstrates ability to articulate complex thoughts and ideas accurately and clearly, being able to quickly detect and correct instances of miscommunication. Demonstrates the ability to listen to others and integrate alternate points of view in decisions and ideas.

• Problem Solving: Demonstrates the ability to identify and integrate patterns, trends and inconsistencies across multiple data sources to determine their broader implications. Demonstrates the ability to quickly identify potential sources of problems and develop imaginative solutions.

• At least 3 years of related IT service management experience or IT Operations and Innovation roles or Similar Areas

  • Customer service experience and strong leadership in customer-focused services

  • Experience with supplier management and stakeholder management

  • Strong understanding of ITSM and ITIL frameworks

  • Strong understanding of SDLC methodologies

  • Awareness of capital and expense planning and budget monitoring

  • Excellent written and verbal communications skills

  • Excellent presentation skills

  • Able to effectively communicate across multiple cultures

Knowledge:

• End-to-End Service Management, including Device management, Infrastructure, Local Computer Rooms, Core Desktop Applications, Remote Call Center, Onsite Service Desk and Cloud.

• Knowledge of Agile values, principles, and practices

• Solid understanding and Experience of enterprise internal productivity and user experience improvement

• Knowledge of SDLC (Software Development Life Cycle), ITIL, project management, Asset Management, Agile Practice

• Working Experience in Global MNC is preferred

• Fluent English Communication is a must.

• Knowledge of pharma industry is good to have, but not must.

deliver services and solutions that help everyone be more productive and enable

What we look for:

Current Contingent Workers apply

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