Key responsibilities:
- Key point of contact to employees on all relocations & assignments within the company.
- Responsible for all aspects of our employee’s relocation globally. Organizing necessary support in collaboration with our vendors: initiate new cases with external vendors (through tool), follow-up, manage exception requests in order to ensure smooth employee experience, send reminders to HRBP in due time before end of assignment to ensure the employee’s next step is managed.
- Works with a high level of autonomy within the boundaries of the established policies and prioritizes workflows to achieve compliance at all times with the right balance of costs, time and outcome.
- Actively advises management about alternatives in case of conflicts or issues and liaises with the Specialist team, management and Global Mobility Advisors or other functional experts to create solutions that are acceptable from the perspective of costs, time and complexity without setting undesirable precedents.
- Escalates to own manager or other functional experts when deeper, additional expertise outside established policies is required.
- Provide global mobility information and advice to other functional teams, HR Advisory & Operations, Recruitment and managers as needed (e.g. provided support, processes, roles and responsibilities).
- Ability to ask the right questions and obtain the right information. Prioritizes choices on that basis in order to avoid compliance issues and support speedy implementation.
- Ability to balance immediate implementation with long-term impact and risk assessment (e.g. immigration and tax).
- Overseeing processes related to immigration, tax support, flights, accommodation, schooling and family support services etc.
- Knows when to connect with other functional teams (e.g. HR Advisory, HR Operations, Payroll, Reward, Travel, Tax, Legal, Finance).
- Provide clarity for potential assignee candidates on provided support, basic compliance issues and manage blockers for assignment. Support Global Mobility Advisors when reviewing move type options and assessing solutions (e.g. research relevant country specific information).
- Continuously propose new ideas to improve the relocation process, product and administration to meet Booking’s business needs.
- Ensure deliverables are compliant with legislation and are meeting technical and departmental standards.
- Manage vendor relationships (e.g. immigration, tax, move of goods, housing agents, real estate agents/landlords vendors).
- Analyze and translate data. Track exceptions. Share and discuss results within the team as well as stakeholders and vendors to monitor and develop improvements.
- Frequently come up with operational improvements for the team (e.g. process changes, communication improvements) as well as the assignee (develop and add new services).
- Develop and keep GM information/training materials updated and available. Provide learning sessions for the business, HR Advisory & Operations and other support functions.
- Coordinate events & presentations hosted by the Global Mobility team for internal stakeholders. Assist external vendors in organizing presentations on various topics & manage the communication for employee events to ensure smooth delivery.
- Participate in and support external vendor events concerning Booking’s current and future assignee needs to ensure Booking as an attractive workplace.
Key skills and experience required:
- Masters or Bachelor degree required in a relevant field
- Ideally specialized training (immigration, tax etc.) and relocation coordination experience acquired through 1-3 years on the job experience.
- Previous in-house Global Mobility experience is preferred.
- Knowledge of international compensation, social security and taxation is preferred.
- Good numeracy and financial skills are needed.
Benefits & Perks:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer—all the messy, beautiful, and joyful bits—on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:
- Health, life, and disability insurance*
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit
- Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
- On-site meals, coffee, and snacks, including healthy and vegan options, daily*
*Please note that while our philosophy is the same in every location, benefits may differ by office or country.
Application process:
Please submit your application via the ‘Apply Now’ button above, your details will be reviewed by one of our Recruiters.
Your Recruiter will discuss the full interview process, and they will ensure that you are fully prepared for each stage of the interview process.
Take a look at our careers page for more information:
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
