Armis Team Lead Customer Success 

Germany, Bavaria, Munich 

856012227

As Team Lead, you’ll balancewith. You’ll manage your own portfolio of strategic accounts while guiding a talented CS team to deliver outstanding customer outcomes. From mentoring and coaching to solving complex technical challenges, you’ll be at the heart of driving adoption, satisfaction, and long-term success.

• Lead & Mentor : Coach, develop, and inspire a high-performing CS team.
• Technical Expertise : Provide escalation support, solve complex issues, and guide best practices for deploying and configuring the Armis platform.
• Customer Impact : Manage your own book of business, building strong relationships, driving adoption, and aligning Armis capabilities to customer goals.
• Collaboration : Partner across Product, Engineering, Sales, and Support to represent customer needs and deliver value.
• Operational Excellence : Monitor team performance, streamline processes, and ensure smooth day-to-day execution.
• Strategic Insight : Report on customer health, risks, and opportunities to leadership—helping shape both team and company success.

• 6+ years in Customer Success, Solutions Engineering, or a similar technical post-sales role.
• 2+ years leading or mentoring technical teams.
• Strong background in networking, systems integration, or cybersecurity.
• Excellent communicator who can simplify complex technical concepts.
• Proven ability to drive adoption, solve problems, and manage stakeholders at all levels.
• Fluent in English (additional European languages a plus).
• Willingness to travel regionally (up to 25%).
• Must be fluent in German and English

Bonus Points For:

• Hands-on deployment or professional services experience.
• Industry certifications (CISSP, Security+, CEH).
• Knowledge of IoT, OT, or healthcare environments.
• Familiarity with Linux, SIEM, SOAR, or endpoint security.