Cisco Employee Relations Consultant 

Mexico, Jalisco, Guadalajara 

855200968

Your Impact

The Employee Relations Consultant will:

• Conduct ER investigations and recommend appropriate actions consistent with Cisco’s policies and practices.

• Maintain comprehensive case records and document investigation findings.

• Independently manage assigned casework, providing timely communication to relevant parties and bringing investigations to closure quickly and definitively.

• Remain respectful and empathetic in face of difficult and uncomfortable situations surrounding an investigation.

• Advise on disciplinary action recommendations for matters handled by other groups.

• Advise People Partners, cross-functional partners, and managers on ER matters and policy interpretation.

• Coach and counsel management and employees daily on a variety of complex ER case matters.

• Consult and collaborate with Global ER, P&C peers, Country support/acceleration, Employee Legal team and other cross-functional team members and partners.

• Communicate with all levels of the enterprise, including executive management.

• Research and apply regional or country requirements as they relate to employment-related case management, programs, policies, tools and processes.

• Participate in the improvement, design and education delivery of global programs managed within the team.

• Uphold and integrate Cisco’s Guiding Principles in all actions, decisions and interactions.

• Foster a culture of integrity, respect, and accountability in every aspect of Employee Relations.

Minimum Qualifications

• A bachelor’s degree or equivalent work experience in Human Resources, Business Administration, Psychology, or related field.
• 4-6+ years of Human Resources or Employee Relations experience, with at least 3 years of investigation experience.
• 2+ years’ experience working in multi-national company.
• Strong knowledge of employment and labor laws, compliance requirements and cultural practices across LATAM countries, with a particular focus on Mexico and Costa Rica.
• Advanced proficiency in English and Spanish language skills (oral and written).
• Technically proficient in Microsoft tools including Word, Excel, PowerPoint

Preferred Qualifications

• Demonstrated experience in collaborating and supporting business objectives

• Exercise solid judgment and ownership of the decision-making process

• Extensive use of leadership and influence skills as well as objectivity

• Demonstrated ability to influence all levels of management

• Ability to work independently with confidence and low supervision

• Solid presentation/training delivery

• Embrace collaboration, fast-paced environments, desire to learn, achieving results, earning trust, crafting strategy and leading change through productive disruption

• Excellent with multi-tasking and managing high case volume

• Exude calmness under high pressure fast paced environment

• Ability to lead HR strategy discussions and generate plans for implementation in accordance with Cisco philosophy and culture

• Embrace emerging AI tools to improve efficiency while balancing the critical human element of employee advocacy and workplace culture.