SAP Business Processes Consultant - SAP S/4HANA Customer Engagement 

India, Karnataka, Bengaluru 

855105059

In your day-to-day you will:

• Acts as trusted advisor on strategic accounts and faces to client middle and top management level
• Implementation of customer engagement processes to the utility’s customers such as Fast Move-In/Move-Out, Disconnection/Reconnection, Meter Install/ Removal/Replacement
• Conduct show & tell workshops to demonstrate e2e customer service processes which are triggers from customer engagement
• Prepare business process design document, Functional specification configuration documents and test scripts as per the project requirement
• Design and configure the Interaction Center for various processes such as manage Business Master Data, Technical Master data, Product Master
• Design and configuration of Interaction Center Web Client, Financial customer care, Customer fact sheet, Interaction records, Service request
• Support knowledge sharing initiatives and identify training needs for strategic areas
• Define and maintain consulting services definition & maintenance and service delivery to the customer
• Engage with C-level stake holders in understanding business requirements, current solution landscape and propose newer solutions and applications that provide enhanced value from customer perspective
• Provide expert consulting services for customers and projects on Customer engagement solution

If this sounds like you, do you also bring:

• Possess in depth knowledge in the Utilities domain and experience working in electricity, gas, or water utilities industries
• Experience in implementation of S/4HANA for Customer Engagement solution for Utilities customers
• Hands on experience and deep knowledge of Customer Service processes, Subscription Order Management and Master Data model, Complex product, Product catalogue design and configuration, Advance Variant Configuration, Contract Management, Interaction Center Web Client, Financial customer care, Customer fact sheet.
• Deep understanding of SAP's S/4HANA Utilities solution and service offerings including packaged solutions
• Experience working with regulated/ de-regulated market environments
• Clear alignment and cooperation across Client and SAP teams.
• Experience in gathering requirements from Customers, Preparing the Business Process Design Document, configuring the system and preparing functional specifications and project relevant documentation.
• Innovation mindset in identifying and developing new cross-customer topics.
• Bachelor’s Degree – Master’s degree preferred but not required.
• Certification on SAP Utilities.
• Excellent communication and presentation skills
• Team player and ability to work successfully in culturally diverse environments.

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