Performance Management Officer
Performance Management Officer
Preparation and Coordination- Prepare and coordinate Monthly Performance Reviews (MPRs), Quarterly Performance Reviews (QPRs), Partner Surveys, and other Performance Management activities such as KPI trees and benchmarks.
- Support, collect, and consolidate identification of respondents for surveys and assessments.
- Prepare and follow up on the Performance Management timetable to ensure timely delivery of information for meetings.
Facilitation and Consolidation- Facilitate and consolidate information for performance management sessions.
- Consolidate, control, and follow up on actions and initiatives to ensure completion and alignment with performance objectives.
Performance Analysis and Improvement- Highlight and drive Performance Sessions (PS) for identifying and addressing performance gaps.
- Review and adjust Tier 1 and Tier 2 indicators to support performance improvement.
- Conduct hub-level assessment of gaps, drivers, and structural actions, providing support and coaching for function-level analysis and action plans.
Stakeholder Collaboration- Establish dialogue between markets and hub functions to foster collaboration and performance improvement.
- Actively engage with stakeholders to elevate results, survey initiatives, and develop a customer-first mindset.
Productivity and Initiative Management- Coordinate data input and upkeep of platforms, ensuring accuracy and completeness of initiatives.
- Team up with Finance for data revision and validation of initiatives.
- Support and coach initiatives from ideation to completion, focusing on achieving hub productivity targets.
Objectives- Ensure on-time delivery of MPR information for meetings.
- Provide up-to-date analysis for performance sessions and workstreams.
- Establish effective communication and collaboration between markets and hub functions.
- Drive performance improvement initiatives and customer-first mindset development.
Targets and Deliverables- Achieve 100% deck completeness for MPRs and GBS LT Leadership meetings.
- Ensure actions are up-to-date with PRIDE/Deep dives reported according to commitments (100%).
- Improve hub performance relative to the baseline (Q4 2021) by 5 percentage points.
- Achieve hub productivity targets and provide timely, accurate information for decision-making.
(4 x bullets max)
1.You are experienced in +5 years of Performance Management Projects, Supply Chain, Project Management or an equivalent mix of professional experience and relatable academic background
2.Bachelor's degree or above
• Learn more about .
• Discover .
• Learn more about .