Microsoft Cloud Solution Architect 

China, Shanghai 

853326869

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences thatMicrosoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a Cloud Solution Architect (CSA), specializing inside of technology. This is a customer-facing role,to lead people, process and technical conversationsby focusing inareas such asgovernance, operations,option, FinOps, and more.This role is flexible in that you can workup to5% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND8+years experiencein Microsoft cloud technologies (Azure, M365, D365, or Power Platform),specializedin any of these areas such asinfrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, customer success, and/or consulting

• Equivalent experience

• 8+ years’ experiencein ITSM and/ ora customer-facing role (e.g.,internaland/or external) focused on complex and large cloud transformation/ adoption projects

• Technical Certification inone or moreCloud technologies (e.g., Azure, Amazon Web Services, Google cloud, security certifications)

• doption and change management certification (e.g., PROSCI Certified Change Practitioner, CCMP)

Additional or Preferred Qualifications (PQs)

• Degree in Computer Science, Information Technology, Engineering, Business, or related field

• 4+ years of consulting experience on cloud transformation projects

• Drive People & Process: Prepare the customer for operational readiness and long-term organizational adoption.4+years experiencewith one or more of the following areas

• Agile methodologies(Scrum, Kanban, Lean etc.),SRE,Cloudplatform engineeringor Service Management (ITSM)

• FinOps and cloud cost management and optimization

• alchange management

• /Copilotimplementationor adoption

• Security Operations Compliance

• needand value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.

• Advisorship: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.

• Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."

• identifynew opportunities aligned to customer business value.

• Preferred Certifications

• Associate or expert Azure certification (e.g., Azure Administrator Associate, Azure Security Engineer Associate)

• DevOps Engineer Expert certification

• Azure AI Engineer Associate

• PROSCI Certified Change Practitioner

• Customer Centricity

• .

• Develops and expands existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders Provides direction to TDMs and builds the bridge between TDMs and Business Decision Makers (BDMs).

• Business Impact

• Consumption (Cloud &Customer Success contracts) growth -Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.

• Identifyresolutions to Customer blockers byleveragingMicrosoft Cloud andyourprofessional subject matterexpertise.

• and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around customer preferences, environments, business needs, competitive landscape), and maps organizational best practices and digital transformation solutions to customer/partner business outcomes.

• Technical Leadership

• Learn It All -

• expertisein relevant communities, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes.

• areas anddrives changes and improvements to existing Intellectual Property (IP), technologies, and/or processes that enable solutions to scale across customers/partner.