SAP SAP iXp Intern - Cloud Support Engineering 

China, Shanghai 

853291400

1. : meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you'll do:

• Analyze and resolve customer messages by means of knowledge databases and/or verifying customizing entries or hardware parameters.
• Provide recommendations for improvement regarding Product and Support process to Development Support.
• Provide consulting for customers on procedural issues and queries.
• Share knowledge with the team.
• Maintain Technical Knowledge Database.

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

EDUCATION

• Second year of Master Student candidates which can meet 4 days full time per week and can last for at least six months.
• No specific requirements about major, in IT, engineering, science and other relevant disciplines are preferable
• Enrolled as full-time student

SKILLS

• Sound language skills in both Japanese and English languages.
• Excellent interpersonal and communication skills (oral/written).
• Good knowledge in computer network, cloud computing and mobile technologies etc. will be a plus.
• Good knowledge in Business Application is a plus.

MINDSETS

• Strong customer and quality focus
• Good team player
• Proactive work attitude to drive project/task from start to completion
• Demonstrated problem solving/analytical skills
• Willing to learn new knowledge and take challenging tasks
• Able to handle multiple tasks in parallel
• Self-motivated and goal achiever without close supervision
• High level of mental maturity

WORK EXPERIENCE

• Not required
• Previous internship or working experience on a customer facing position is a plus.

​