Amazon Solutions Architect Web3 

China, Hong Kong, Hong Kong Island 

85259356

As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:• Learn and use new Cloud technologies.
• Interact with leading technologists around the world.
• Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
• Write tutorials, how-to videos, and other technical articles for the customer community.
• Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Assist in Design/Architecture of AWS and Hybrid cloud solutions.
• Help Enterprises define IT and business processes that work well with cloud deployments.
• Be available outside of business hours to help coordinate the handling of urgent issues as needed.
A day in the life
As a TAM, you'll start your day reviewing operational metrics and service health for your strategic enterprise customers. You might lead a morning technical deep-dive session with a customer's engineering team, helping them optimize their cloud architecture. By midday, you could be collaborating with AWS service teams to resolve a complex migration challenge or providing proactive recommendations for cost optimization. Afternoons often involve strategic planning sessions, where you'll help customers align their technical roadmap with business objectives. You'll also participate in architecture reviews, incident post-mortems, and best-practice workshops. Throughout the day, you'll leverage your technical expertise to provide timely solutions, whether it's improving security posture, enhancing operational excellence, or architecting for scale. While most work happens during business hours, you'll occasionally support critical situations outside regular hours, ensuring your customers' mission-critical workloads run smoothlyAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s Degree with 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- Ability to manage multiple tasks and projects in a fast-moving environment.
- Be mobile and travel to client locations as needed.

- Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS Cloud services and/or other Cloud offerings.