JPMorgan Business Assistant Payments - Abu Dhabi 

United Arab Emirates, Abu Dhabi Emirate, Abu Dhabi 

852059720

Job Responsibilities:

• Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time.
• Adhere to department policies and procedures, driving the same values within your team.
• Engage professionally in person, emails, and on the phone to assist with every client need or issue.
• Work independently and in a team environment to maximize productivity efficiently.
• Investigate root causes of process inefficiencies and propose opportunities for process improvement.
• Align your and your team’s performance with broader organizational goals.
• Participate in team projects and governance activities.

Required Qualifications, Capabilities, and Skills:

• Advanced/Specialist/Management/Graduate Diploma or equivalent.
• Minimum of 2 years of relevant experience in customer service, operations, treasury, sales, or portfolio management.
• Excellent organizational skills; ability to manage, prioritize, work under pressure, and meet tight deadlines.
• Excellent spoken and written communication skills; able to effectively communicate clearly and concisely in English and Japanese.
• Strong interpersonal and influencing skills; ability to establish credibility and strong partnerships with senior business and control partners.
• Willingness to learn different functions and processes and contribute to the team as a responsible and proactive member.
• Proactive in upskilling self with latest innovation and technology used in/for Banking and Client Service.

Preferred Qualifications, Capabilities, and Skills:

• Work experience in banking or the financial service industry.
• Ability to use data to create metrics and reporting.
• Willingness to learn and use innovation to lead or be part of impactful projects.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).