Job Summary
Leading a multi-disciplinary organisation of over 100 professionals, and an array of partnerships with Insurance giants and FinTech players; this role sits in the intersection of insurance, travel, and technology. Going beyond the ‘white-label’, the role requires a thought-leader willing to push the industry to new places. This encompasses traditional insurance products (e.g. Travel), alongside insurance-adjacent and new products such as No-Additional-Charge (NAC), guarantee, group policy and warranty offers.
Key Responsibilities
Oversight of our Insurance & Protection commercial, compliance (covering financial and non-financial risks and regulatory requirements), tech, product, and operations teams, and of business partnerships with all other Booking.com functions (e.g. Finance, HR, Legal, Engineering), as well as external partnerships. |
You will be accountable for the commercial leadership of our insurance products across different markets to drive customer satisfaction, volume and profit growth. |
You will also be accountable for technological delivery. Overseeing the roadmap and appropriate prioritisation of activity across the vertical. This role is also required to negotiate with dependent teams, and horizontal functions, to safeguard timelines and growth. |
You will also be accountable for operations, covering insurance claims and complaints directly, and indirectly through partnering with internal and external customer service organisations. |
As a general manager, the role is not only accountable for commercial and technical delivery, but also for all 3 Lines of Defence. The Insurance compliance organisation reports directly into this role - and must design, build, and maintain appropriate oversight functions to ensure a balanced organisation. |
Key Skills
This is a regulated role - any offer will be contingent on obtaining the relevant regulatory approvals (including passing suitability and integrity screenings as required).
- 12+ years experience within the insurance or financial services industry, or adjacent general management experience
- Experience of P&L responsibility and management of sizeable organisations, including commercial innovation, pricing and negotiation is essential
- Experience of commercial or speciality risk management, or insurance Managing General Agents is desirable
- First class communication and stakeholder influencing skills
- Strong multi-disciplinary insurance industry experience, ideally in regulated roles
- Strong experience of Financial compliance organisational and process design, including regulatory communication
- Strong experience of delivering in a technology firm, or technology focussed environment
- Demonstrable data-driven experience and mindset
- Leading multi-disciplinary teams and navigating a matrix organisation to achieve business goals
- Ability to work in an entrepreneurial environment with moving targets and ambitions, balanced with ability to get hands-on with the work
- Experience of working in or with multiple countries and cultures
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
