EY ServiceNow Architect - Katowice 

Poland, Silesian Voivodeship 

851138036

Your key responsibilities

• Lead the architecture, design, and implementation of ServiceNow solutions, with a focus on industrial and production environments.
• Partner with stakeholders to understand operational technology requirements and translate them into scalable ServiceNow architecture.
• Develop high-level solution designs, roadmaps, and integration strategies for complex ServiceNow implementations.
• Design and architect scalable solutions for service workflows, ensuring alignment with business requirements and technology standards.
• Develop architectural documentation, including design specifications, integration patterns, and deployment strategies.
• Oversee the configuration and customization of ServiceNow modules aligned with industry best practices.
• Support project planning, stakeholder communication, and change management efforts to ensure successful delivery.
• Mentor developers and contribute to internal capability development.

Skills and attributes for success

• Proven experience designing and implementing ServiceNow solutions, including architecture design and implementation, particularly in ITSM, CMDB environments.
• Proficiency in JavaScript and at least one additional programming language such as C# or Java.
• Working knowledge of ITIL frameworks and experience with Agile delivery methodologies.
• Familiarity with software development best practices, including clean code, version control, and structured testing.
• Excellent analytical and communication skills, with the ability to engage both technical and business stakeholders.
• Fluent in English and German, both verbal and written; able to work effectively in a global, cross-functional environment.

To qualify for the role, you must have

• 3–5 years of hands-on ServiceNow implementation experience
• ServiceNow Certified Application Developer (CAD)
• At least two Certified Implementation Specialist (CIS) certifications
• Experience working in industrial or production environments is preferred.

• Familiarity with ServiceNow architecture best practices, integrations, and CMDB design is desirable.

Ideally, you’ll also have

• Knowledge of other European languages is a plus.
• Experience in leading project teams and driving discussions with stakeholders.
• Bachelor’s or Master's degree in a technical or economic field is preferred

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

In compliance with the requirements of the Whistleblower Protection Act, our company has established the Procedure for reporting breaches of law and undertaking appropriate follow-up actions. Any misconduct should be reported through the EY Ethics Hotline.