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NetApp Senior Technical Support Engineer Storage India, Karnataka, Bengaluru 849798448
01.12.2024
Job Requirements
- experience in technical support, systems administration or related roles.
- In-depth knowledge of storage protocols such as FC, iSCSI, NFS, CIFS/SMB, and how they relate to system performance.
- Proven experience in troubleshooting performance issues in enterprise storage systems.
- Strong understanding of NetApp ONTAP architecture, including cluster mode, data fabric, and NFS/CIFS protocols.
- Familiarity with performance analysis tools like Perfstat, Performance Manager, and AutoSupport.
- Ability to read and analyze logs, traces, and performance metrics to diagnose issues.
- Basic networking knowledge to assist with performance issues caused by network congestion or misconfiguration.
- NetApp Certified Support Engineer (NCSE) or other relevant storage certifications are a plus.
- Strong analytical and problem-solving skills, with a focus on performance-related troubleshooting and RCA.
- Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical audiences.
Education
- B.E/B. Tech or M.S in Computer Science or related technical field
- 4- 8 years of experience in technical support
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