Job Responsibilities:
- Write engaging, strategic content for web, social media, communications, display, OOH, and search, including both organic and paid media.
- Lead and deliver end-to-end campaigns focused on creating exceptional customer experiences.
- Collaborate with stakeholders and external agencies to build trust and find smart solutions to complex problems.
- Advocate for readability, usability, and inclusivity, keeping every customer in mind.
- Think critically and ask the right questions to ensure we’re doing things the right way.
- Work collaboratively with fellow copywriters and designers, contributing to the Content team’s value and reputation.
- Mentor colleagues by sharing best practices in writing.
Required Qualifications, Capabilities, and Skills:
- Proven portfolio showcasing your writing expertise and successful projects.
- Experience leading projects and/or teams to deliver creative work.
- Understanding of great customer experience (CX) and the role of content in shaping propositions.
- Strong critical thinking skills and the ability to ask insightful questions.
- Effective multi-tasker with the ability to prioritize and meet deadlines.
- Technically skilled writer with a knack for language, capable of crafting compelling narratives.
- Guardian and advocate for our voice and tone.
- Keen eye for detail and accuracy.
- Familiarity with regulated environments and willingness to learn about finance.
- Team player who seeks opportunities to add value and make an impact.
Preferred Qualifications, Capabilities, and Skills:
- Bachelor’s Degree in English Language, English Literature, Communications, Journalism, Creative Writing, or a related field.
- Significant writing experience in a marketing or creative role.
- Experience working within brand guidelines.
- Strong communication skills, both written and oral.
- Experience managing and collaborating with stakeholders.