Informatica Associate Customer Success Manager 2-5 years - 

India, Karnataka, Bengaluru 

84814503

You will report to our Manager - Customer Success.

• Assess the reasons for customer investment in the platform, articulate and document customer business objectives and success criteria.
• Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to lead customer value
• Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
• Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customer's needs
• Identify risks and work with the account team to build a risk mitigation plan
• Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
• Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.
• Communicate technical product releases, system changes and other relevant updates and communicate with Informatica product management
• As this role is for Tech Touch Customer Success Manager, you will work on accounts at Scale.

• Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
• Customer-facing experience leading large enterprise customers through business and technology transformations with large account/project management experience with a techno/functional bias.

• Contribute to and influencing conversations at the C-level.
• BE/ degree(or equivalent) in Computer Science or related technical field.
• Experienced Professional with 5+ years of relevant software and/or consulting experience
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 8+ years of relevant professional experience
• Manages operational responsibilities of staff or individual contributors

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit