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Nokia Technical Delivery Lead TDL EMEA 
Bulgaria 
847822161

09.08.2024
Technical Delivery Lead (TDL) EMEA


Key Performance Indicators
• Project Milestones achievement
• Project(s) ASBL Cost adherence
• Project(s) Schedule adherence
• Minimizing critical programs issues/escalations to S&C leadership
• Customer satisfaction and Project satisfaction survey
• Demand planning accuracy and fulfilment for respective Domain
projects


HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

Leads central and local technical delivery of own scope, in coordination with PM and when applicable with E2E TPM.
• Acts as primary technical interface and first escalation point within the project for relevant Domain Product and Delivery
issues.
• Responsible for Domain technical delivery, ensures delivery in line with committed Domain scope, timelines, key (revenue)
milestones, technical delivery costs vs ASBL and quality.
• Contributes/pushes for acceptance certification for all milestones as defined in the SOW / payment plan.
• Responsible for the adoption of DevOps blueprints that are available for the product(s) being implemented.
• Supports Care Handover and project closure with the PM and liaises with the Care contact pre and post project completion.
• Promotes the use of best practices and reusables for the project.
• Accountable for E2E SW Upgrade Service (SUS) deliverable for respective Domain.
• Align and support on delivery sign-off, PTA hand over and, acknowledge S&C Domain delivery plan, scope, cost, solution,
resources, risks & acceptance.
• Track the ASBL at all times & follow NCC process including mitigation plans and root cause analysis
• Approve time booking in MyERM and ensure cost adherence to ASBL.
• Ensures that resources adhere to quality standards during deployment.
• Responsible for Delivery Project Performance management reports and KPIs, for respective Domain.
• Attend Monthly Project review and responsible to present the Domain project deliverables and changes.

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindsetManagement experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World’s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark

Join us and be part of a company where you will feel included and empowered to succeed.
Job Info
  • Job CategoryCustomer Services
  • Posting Date08/09/2024, 07:40 AM
  • LocationsWerinherstrasse 91, Munich, 81541, DE
  • Apply Before08/23/2024, 07:40 AM
  • Degree LevelBachelor's Degree
  • Job ScheduleFull time
  • Role TypeIndividual contributor
  • Job Identification

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