SAP HANA Senior Product Specialist m/f/d - 

Japan, Ota 

845671288

What you'll do:

We are seeking a Senior Product Specialist with deep HANA knowledge and extensive customer management experience. This is a very technical, hands-on position. You are going to be responsible for:

• Supporting customer and different SAP organizations with complex HANA projects, acting as a bridge to the development organization.
• Managing critical customer escalations, customer care programs and quality initiatives.
• Resolving critical customer situations (root cause analysis, providing workarounds, troubleshooting)
• Leading the implementation of proof-of-concept projects at early product stages.
• Providing product feedback to the HANA Development team.
• Supporting the most complex and technically challenging HANA implementations.

What you bring:

• University degree or equivalent with solid background in Computer Science, Engineering, Mathematics or Physics.
• Advanced knowledge in relational database technologies.
• Advanced experience with HANA administration and performance optimization.
• Knowledge of HANA core development and modelling (Information Models, SQLScript, CDS Views etc.)
• Experience collecting and analyzing complex HANA database traces.
• Experience troubleshooting HANA issues. Great analytical thinking with versatile and innovative problem-solving skills.
• Advanced communication skills for proper interaction with customers and internal stakeholders.
• Relationship and trust building skills.
• Experience with operations of large business applications/systems.
• Ability to learn autonomously and without guidance.
• Comfortable managing uncertainty.

Optional skills (nice-to-haves)

• Knowledge of SAP’s warehouse solutions (e.g. BW on HANA, Data Warehouse Cloud, native HANA EDW / data mart solutions) and/or knowledge of SAP’s suite solutions (e.g. Suite on HANA, S/4HANA)
• Knowledge of SAP Analytics Cloud
• Knowledge of programming languages (e.g. ABAP, C++, Python, Unix shell etc.)
• Knowledge of Linux and enterprise computing solutions (high availability, file systems, computer networks etc.)
• Knowledge of cloud computing concepts and services.

WORK EXPERIENCE

• Minimum of 4 years of professional experience, preferably in customer-facing roles.

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