JPMorgan Senior Associate - Strategy 

United States, Delaware, Wilmington 

845616196

As a Senior Associate in Rewards you will be joining a high visibility strategy team, supporting the Gift Card program which includes overseeing 200+ merchants, launching monthly promotions, internal relationship management and supporting the strategy roadmap.

You will ensure customer engagement, business objectives and NPS while maintaining a strong controls environment. You will be working cross-functionally with several partners to deliver on product initiatives to drive decision making on areas of opportunity and investment.

Job Responsibilities:

• Lead the compilation & execution of monthly promotions by working closely with external partner, Marketing, Operations, Product and Testing teams
• Support internal (Freedom, Sapphire, Ink) and external (gift card vendor, merchant) relationships while executing gift card strategy against business objectives
• Maintain roadmap for product vision and lead gift card marketing execution
• Analyze campaigns against performance KPIs and find opportunities to optimize future performance
• Assist with executive level presentations for senior management that communicate innovation roadmap strategies, financial impact, execution plans and customer experience
• Work with Product, Operations, Finance and external partner to ensure contractual obligations are fulfilled
• Optimize the customer experience and have a pulse on product backlog initiatives through working with Voice of the Customer and Product

Required Qualifications:

• 3+ years of Business strategy or Product experience
• Strategic insight and ability to identify business opportunities
• Ability influence cross-functional internal and external teams
• Analytical thinker with ability to interpret data to identify key insights that drive change
• Effective communication and presentation skills
• Bachelor's Degree or equivalent experience required