SAP HANA Technical Support Associate 

Canada, British Columbia, Vancouver 

845514249

PURPOSE AND OBJECTIVES

EXPECTATIONS AND TASKS

Among other responsibilities, you should expect to do many of the following:

• Investigates and resolve critical system issues for Enterprise level Fortune 500 companies.
• Analyzing complex, real world, unique problems; often working in production environments.
• Feel the satisfaction from delivering a solution to customers that make their businesses run simpler and better.
• Meet, work and talk with colleagues and customers from all around the world!
• Master SAP software that is being used by industries, governments, and multinational companies around the globe.
• Participation in After Hours Support & Weekend shifts as scheduled

Be part of a small, tight-knit team of professionals

• Working collaboratively to provide solutions to customers.
• Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.
• Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers.
• Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.
• Join the global SAP Family and become an ambassador for the Support Organization.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Excellent English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Good understanding of SQL language
• Good understanding of Relational Databases (HANA, Oracle, Sybase, DB2, SQL Server, etc.)
• Good understanding of Linux/Unix operating systems
• Computer Science degree/diploma or equivalent industry experience

Job Segment:Technical Support, Web Design, ERP, Cloud, Computer Science, Technology, Creative