Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., software, application, operational, process).
Preferred qualifications:
4 years of experience in technical consulting on supporting enterprise customers with service-level objective and service-level agreement requirements.
Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
Experience in designing and implementing live media or video on demand workflows.
Experience in System/network administrator level knowledge of Linux/Unix or Windows systems.