JPMorgan Transactions Specialist II 

India, Karnataka, Bengaluru 

844677301

Job Responsibilities

• Performs negotiability reviews and endorsement verifications on checks deposited at Chase ATMs, eATMs and through Quick Deposit (QD).
• Ensures customer deposits are processed accurately and timely, while maintaining a high level of defense against potentially fraudulent items.
• Adjust customer, DRO works proactively to overnight high-dollar adjustment items to the customer to ensure they receive credit as soon as possible.
• Perform duties within established service level requirements
• Escalate any issues, as appropriate, in a timely manner
• Exhibit the highest standards of customer service to customers
• Adapt to meet challenges and changes

Required qualifications, capabilities and skills

• Possess a degree in any field.
• Demonstrate proficiency in Microsoft Office Suite and strong verbal and written English communication skills.
• Have a basic understanding of banking transactions and check autonomy, with at least 3 years of experience.
• Exhibit attention to detail, teamwork, and a positive attitude, while consistently meeting monthly performance targets.
• Stay motivated in a high-production environment, focusing on speed and accuracy, and perform duties within established service level requirements.
• Escalate issues promptly, provide exceptional customer service, and adapt to challenges and changes.
• Be willing to work night shifts, be flexible with rotational weekly offs, and be open to cross-utilization opportunities with other internal departments.