Amazon Support Engineer Kuiper Enterprise Technology-Low Earth Orbit Satellites 

United States, Washington, Bellevue 

844546407

Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.Key job responsibilities
1. Service Quality Management:- Implement proactive measures to prevent service disruptions
- Analyze service performance metrics and propose improvements1. Documentation:- Create and update runbooks for various operational scenarios
1. Technical Support:
- Provide high-level technical support for complex issues- Conduct root cause analysis and propose long-term solutions1. Process Improvement:
- Identify areas for improvement in support processes and implement changes
- Contribute to the development of best practices and internal tools
A day in the life
In this role, you will balance direct customer support with being a force multiplier for junior engineers. You will work with Leadership and senior engineers to streamline our service offerings, communications and processes.

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
- Experience with Atlassian services: Jira, Confluence, Bitbucket, Bamboo