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JPMorgan Relationship Manager - Payments Vice President 
United States, Arizona, Tempe 
844471147

06.07.2024

As a Payments Relationship Manager Senior, Vice President you will oversee our Rate Review and Loyalty & Retention teams. This role involves leading pricing reviews of existing clients, developing and implementing client retention strategies, and driving cross-functional collaboration to achieve business goals. You will serve as a trusted advisor leveraging core knowledge to recommend and promote Chase Payment Solutions leading to increased retention and a positive client experience.

Job responsibilities

  • Oversee Relationship Managers (RMs) professionals with responsibility for conducting comprehensive pricing discussions, rate reviews, pricing negotiations, strategic product initiatives, and retention
  • Cross functional collaboration with Payments Solutions Center, Operations, Sales, Finance and Marketing to align pricing and retention strategies with overall business goals
  • Work with Finance and analytics teams to interpret data and make data-driven decisions to optimize operational efficiency and effectiveness
  • Manage, mentor, and develop team members to enhance their skills and performance, while fostering a positive and productive team culture
  • Support RMs with building and maintaining strong relationships with clients, understand their needs, ensure satisfaction and address client issues promptly
  • Establish and track key performance indicators, and review them regularly to provide feedback for continuous improvement
  • Prepare and present regular reports on pricing reviews and retention rates to identify trends and areas of improvement.
  • Ensure all pricing reviews and retention efforts comply with established policies and procedures to mitigate risk

Required qualifications, capabilities, and skills

  • 5+ years of experience in payments merchant acquiring
  • Proven experience in a managerial or leadership role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Strong organizational and project management skills
  • Ability to understand client needs and deliver exceptional service
  • Flexibility to manage multiple tasks and priorities simultaneously
  • Ability to adapt to changing business priorities
  • Track record of achieving targets and driving performance
  • High Level of integrity and professionalism, and compliance with established controls and regulations

Preferred qualifications, capabilities, and skills

  • Bachelor’s and secondary degree
  • 8+ years industry or relevant experience
  • Extensive knowledge of functional discipline with proven track record of successful relationship management experience
  • 2+ years management experience
  • Extensive negotiation, selling, influencing and presentation skills