As a Payments Relationship Manager Senior, Vice President you will oversee our Rate Review and Loyalty & Retention teams. This role involves leading pricing reviews of existing clients, developing and implementing client retention strategies, and driving cross-functional collaboration to achieve business goals. You will serve as a trusted advisor leveraging core knowledge to recommend and promote Chase Payment Solutions leading to increased retention and a positive client experience.
Job responsibilities
- Oversee Relationship Managers (RMs) professionals with responsibility for conducting comprehensive pricing discussions, rate reviews, pricing negotiations, strategic product initiatives, and retention
- Cross functional collaboration with Payments Solutions Center, Operations, Sales, Finance and Marketing to align pricing and retention strategies with overall business goals
- Work with Finance and analytics teams to interpret data and make data-driven decisions to optimize operational efficiency and effectiveness
- Manage, mentor, and develop team members to enhance their skills and performance, while fostering a positive and productive team culture
- Support RMs with building and maintaining strong relationships with clients, understand their needs, ensure satisfaction and address client issues promptly
- Establish and track key performance indicators, and review them regularly to provide feedback for continuous improvement
- Prepare and present regular reports on pricing reviews and retention rates to identify trends and areas of improvement.
- Ensure all pricing reviews and retention efforts comply with established policies and procedures to mitigate risk
Required qualifications, capabilities, and skills
- 5+ years of experience in payments merchant acquiring
- Proven experience in a managerial or leadership role
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Strong organizational and project management skills
- Ability to understand client needs and deliver exceptional service
- Flexibility to manage multiple tasks and priorities simultaneously
- Ability to adapt to changing business priorities
- Track record of achieving targets and driving performance
- High Level of integrity and professionalism, and compliance with established controls and regulations
Preferred qualifications, capabilities, and skills
- Bachelor’s and secondary degree
- 8+ years industry or relevant experience
- Extensive knowledge of functional discipline with proven track record of successful relationship management experience
- 2+ years management experience
- Extensive negotiation, selling, influencing and presentation skills