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Applied Materials Manager IV Customer Engineer - M4 
Taiwan, Tainan 
842221496

18.02.2025

שיתוף

התחבר/י כדי להגיש מועמדות

Job Scope

  • Site Manager for TSMC F18A

  • Team size: about 15 CE, includes MDP/FEP Product Leaders

ust-to-havecriteria:

  • 2~3 years above people management or leader experience

  • At least 7 years of working experience in Semiconductors,equipment supplier (vendor site) experience with after service business acumen is preferred

  • Is capable to build up long-term relationship with customer

  • English: needs to be able to communicate in English (TOEIC785)

Nice-to-havecriteria:

  • MDP (PVD)/FEP hardware experience is plus

  • Experience in field service team in vendor

  • Experience in partnering with TSMC account customer

Key Responsibilities

  • Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

  • Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

  • Manages KPI to meet company goal, including SWOB, CAR cycle time, TES forward, TES return, etc.

  • Ensures customer satisfaction with Company service and system performance.

  • Interviews, hires, and trains customer engineers as necessary to support regional business.

  • Ensures employee satisfaction through:

- setting goals and controlling achievements.

- establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

  • Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

  • Achieves guaranteed the tool available time and other parameters as sold to customers.

  • Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance

- empower the work force

Bachelor's Degree

7 - 10 Years

Full time

Assignee / Regular

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