SAP Service Delivery Hub Commercial Business Partner 

Philippines, Pasig 

84216690

EXPECTATIONS AND TASKS

Service Delivery Hub Commercial Business Partners act as a Deal Support Center for Account Executives all over the APJ region and supports them with Deal Structuring, Approval & Contract Drafting, as well as various activities, which are all in close connection to a Software License Deal.

Deal Structuring

• Advise the Account Executives on the standards for pricing, revenue recognition, compliance, contracting topics, other applicable SAP guidelines and policies (i.e. RCM, EHF, and others), and providing information when requested, plus, reviewing and commenting on deal structures.
• Analyze the historical situation with customers, be capable of providing a preview of the potential pitfalls and issues for every particular business case, timely communication and follow up with the sales organization about any new facts or potential topics that may potentially affect the deal and/or contract with the Customer.
• Proactively include and orchestrate the best resources from various teams to shape and review deals.
• Guide colleagues through the various internal processes and try to minimize touchpoints wherever possible (in conjunction with the CBP for Services).
• Advise the Account Executives on possible pre-approved changes to the specific contractual clauses.
• When needed, participate in customer meetings (in person & virtual) to match customer’s requirements with deal support guidelines in the best interest of the customer and SAP.

Deal Approval

• Guide the Account Executives on DoA and approval processes.
• Check the completeness and accuracy of, and approve, respective CPQ quotations.
• Ensure that deals are approved in the proper manner and timeline according to internal deal approval processes and procedures. Take decisions and ownership for the deals assigned to you.

Contract Drafting

• Create and ensure that the terms and conditions within our contracting documents (order forms, termination agreements, etc.) are in accordance with the approved CPQ quotation.
• Secure the approval of contract terms per DoA and release the contract to Account Executives.
• Engage the Field Legal team for second-level support for deep redlining.
• Ensure the contract is signed by relevant authorized signatories on SAP’s side.
• Ensure there are no contract alterations after the return of the contract from the Customer.

Order-to-Invoice Support

• Release the contract for booking (On-Premise).
• Support booking-related clarification requests.

Cash Collection Support

• Provide second-level support in dispute resolution (i.e. A/R checks, etc.), customer satisfaction issues, etc.
• Support customer blocking status checks. Provide second-level management of revenue risks from the Exception Handling Framework (EHF)

WORK EXPERIENCE

• Preferably at least 1 year experience with Software Licensing or Deal Support
• Working experience within a shared service center environment (preferred)
• Experience with SAP systems is a plus

EDUCATION AND QUALIFICATIONS

• Bachelor´s degree in Law or Economics is an advantage
• Excellent communication skill is a must
• Team player
• Extremely detail-oriented, organized and with strong follow-up skills
• Ability to multitask, prioritize and solve problems with little direct supervision
• Good command of MS Office (Excel, word and Outlook)

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