Citi Group Ops Sup Analyst - C09 CIUDAD DE MEXICO 

Mexico, Mexico City 

842077512

Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Llevar reuniones con los dueños de los procesos del área para la creación, baja y actualización de líneas ARCM.
Documentar procesos.
Revisión y mejora continua en la correcta ejecución de los controles.
Agendar y llevar reuniones con los Usuarios dueños de los procesos para actualizar controles y procedimientos.
Revisar políticas y regulaciones aplicables.
Participar en actividades para el cumpimiento de Política de Registros (RMP).
Validaciones y revisiones periódicas para la actualización de Instrucciones de Trabajo y Procedimientos.
Revisión de convenios de servicio (SLMDs).
Participación en auditorías.

Experiencia deseable:
Analítico y estructurado
Análisis de la información
Control Interno
Creación líneas ARCM
Sistema de riesgos MCA
Experiencia en documentación de procesos
Habilidades personales y comunicativas en entornos laborales
Comunicación clara y asertiva
Ingles intermedio

Time Type:

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