Key job responsibilities
· Working in-person in a warehouse 5 days a week
· Receiving and storing IT assets and peripherals
· Picking IT assets in preparation for configuration and deployment
· Packing customer shipments for direct to customer and office shipments
· Preparation of IT assets for transportation in line with IT and InfoSec polices
· Safe handling and destruction of IT media in accordance with InfoSec policy
· Appropriate management of returned IT assets in accordance with compute reuse processes, reverse logistics processes, or disposal processes
· Preparation of all new hire equipment and supporting campus IT staff at new hire orientation
· Assist other teams in the tear down and removal of IT assets from staff who have left the organization, and transporting these assets in accordance with InfoSec policy
· Detail oriented - able to consistently work with shipment accuracy in mind while minimizing errors
· Work Monday - Friday 9am - 5:30pm (subject to change)
· Ability to stand/walk for 8-10 hours at a time
· Must be able to bend and lift equipment up to 49 lbs throughout the shift
· Ability to work overtime as required
· Experience packing shipments in a warehouse environment
· Experience in maintaining inventory levels including receiving, storage, and auditing
· Experience in customer service
· Experience using a trouble ticket management system
· Experience using shipping software such as UPS Worldship
· Excellent written and verbal communication skills · Must be highly self-motivated and customer-centric · Ability to manage multiple customer requests simultaneously
· Ability to prioritize work based on department and production objectives
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