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RedisLabs Site Reliability Engineer 
Bulgaria 
841297196

22.09.2024

What you’ll do:

As a Site Reliability Engineer at Redis, you will:

  • Handle Technical Escalations: Engage in complex troubleshooting and manage technical escalations within a Follow-the-Sun (FTS) support model, ensuring seamless global service coverage.
  • Ensure System Reliability: Leverage your software development and problem-solving expertise to create automation tools and runbooks, enhancing the reliability and stability of the Redis database on a leading cloud service provider.
  • Collaborate with Engineering Teams: Partner closely with engineering teams during service-impacting incidents, leading problem management efforts to maintain service continuity and stability.
  • Participate in On-Call Rotations: Be available for occasional weekend on-call shifts, providing critical support and ensuring service reliability.

What will you need:

  • B.S. in Computer Science, Information Technology, Software Engineering, or a related field.
  • At least 4 or more years of experience working on infrastructure/CloudOps/SRE domains.
  • At least 3 years of experience troubleshooting real time production systems
  • At least 2 years of hands-on experience with Azure cloud infrastructure.
  • Strong working knowledge in Linux/Unix.
  • Deep understanding of networking (TCP/IP) with emphasis on the various cloud providers.
  • Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).
  • Experience in scripting languages but not limited to: Bash, Python. Programming experience with C# is a plus.
  • Familiarity with source code version control tools like Git, Gitlab, SVN, etc.
  • Experience with containerization technologies and concepts.
  • Experience using and maintaining deployment and configuration management tools (Github actions, Jenkins, Ansible, Chef, etc.).
  • Experience in analyzing and debugging production issues at scale.
  • Self-directed, ambitious, authentic, caring, and eager to learn new things.
  • Experience with 24/7 on-call duty. Availability to nights and weekends (follow the sun)

Extra great if you have:

  • Experience working with large-scale distributed systems.
  • Experience with NoSQL databases (especially Redis).
  • Experience with infrastructure as code tools (Terraform, Pulumi, etc.)
  • Linux and Azure Certification

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our team members fantastic benefits and perks:

  • Competitive compensation package formed by salary and equity grants
  • 25 days of flexible vacation time
  • Hybrid working options from both home and the office
  • Home internet & phone monthly allowance
  • One-time home-office setup allowance
  • Lunch and snacks in the office