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Citi Group Fraud Analytics Group Manager – Cards Customer Experience SVP 
United States, Florida, Jacksonville 
840794272

09.07.2024


Responsibilities:

  • Drive innovation via thought leadership while maintaining end-to-end view and leveraging Global cutting-edge techniques
  • Ownership and management of fraud rules, scores, and detection strategies, Risk appetite execution, POS interdiction strategies and defect analysis
  • Deliver tangible business benefit and value (e.g., loss avoidance, expense optimization, enhanced customer experience)
  • Introduce cutting-edge techniques via new tools and usage of data/information; continually ensure processes (the “how”) are optimized to enable rapid decisioning
  • Collaborate with cross-functional partners and management to define strategies that balance risk and return; holds self, seniors and peers accountable to openly debate the best possible solutions.
  • Build effective relationships within and outside the Fraud organization to help ensure successful and timely execution of key portfolio priorities.
  • Continually assess manual and automated processes to identify potential process gaps and opportunities.
  • Prioritize and provide a clear line of sight to the most critical work to partners and team members.
  • Manage and develop high performing team; establish bench strength to support needed fraud capabilities and business goals.

Qualifications:

  • 8+ years in fraud or risk management; experience in analytics and modeling or relevant area preferable.
  • 5+ years people management experience, direct or indirect.
  • 3+ years working in the card segment of the financial industry
  • Extensive experience working with Big Data environment, coding within various traditional (SAS, SQL, etc.) and/or open source (i.e. Python, Impala, Hive, etc.) tools, and advanced machine learning techniques.
  • Traditional and advanced machine learning techniques and algorithms, such as Logistic Regression, Gradient Boosting, Random Forests, etc.
  • Data visualization tools, such as Tableau
  • Excellent quantitative and analytic skills; ability to derive patterns, trends, and insights, and perform risk/reward trade-off analysis.
  • Deliver compelling presentations and influence executive audiences.
  • Excellent communicator: ability to engage and inspire team forward.
  • Effective coaching, mentoring and talent development skills; ability to identify development areas, provide sound feedback, and guide employees to action.


Education:

  • Bachelor’s Degree required in statistics, mathematics, physics, economics, or other analytical or quantitative discipline. Master's Degree or PhD preferred.


This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Decision Management

Full timeWilmington Delaware United States$156,160.00 - $234,240.00


Anticipated Posting Close Date:

Jul 10, 2024

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