NICE Specialist Automation Engineer 

India, Maharashtra, Pune 

8401953

How will you make an impact?

• Design, develop, and maintain automation test scripts for end-to-end testing of the contact center copilot solution.
• Collaborate with developers and product managers to understand features and requirements, ensuring comprehensive test coverage.
• Identify test scenarios and implement automated testing strategies for both UI and backend services.
• Implement test automation frameworks using tools such as Selenium, Cypress, or similar.
• Integrate automated tests into the CI/CD pipeline to ensure early detection of issues.
• Conduct performance, stress, and load testing to ensure system stability under peak usage conditions.
• Write and execute test cases, scripts, plans, and procedures for both manual and automated testing.
• Perform API testing using tools such as Postman, or similar.
• Ensure high-quality test data is created and maintained for automated tests.
• Collaborate closely with cross-functional teams, including developers, business analysts, and support teams to identify and fix defects.
• Participate in test planning, estimation, and risk analysis activities.
• Track and report testing progress, bugs, and issues, ensuring timely resolution.
• Ensure compliance with QA best practices, processes, and methodologies.
• Stay updated on the latest trends and advancements in test automation technologies.
• Mentor junior team members and help drive continuous improvement in testing practices.

Have you got what it takes?

• BS or MS in Computer Science, Engineering, or related degree.
• 8+ years’ experience in software test automation, with a focus on automated frameworks, tools, and methodologies.
• Strong knowledge of testing Microservices, ensuring end-to-end integration and system reliability.
• Design, develop, and maintain scalable test automation frameworks tailored to test contact center copilot solutions leveraging LLM technologies.
• Good understanding of testing design patterns and experience in implementing automated tests for REST APIs and service-based architectures.
• Automate testing for integrations with LLM tools, APIs, and third-party services, ensuring smooth operation and reliability within the system architecture.
• Develop automated tests for database structures and queries (SQL/NoSQL), focusing on validating data accuracy, consistency, and performance in high-volume environments.
• Leverage Redis for automated testing of caching mechanisms and validate query performance for scalable application behavior.
• Identify and resolve automation bottlenecks, optimizing test scripts, frameworks, and test execution performance.
• Conduct thorough automated unit testing, regression testing, and debugging to ensure system reliability, scalability, and adherence to business requirements.
• Utilize Git or similar version control systems to manage test scripts, coordinate test coverage with development, and enable collaboration across teams.
• Experience with Docker/Kubernetes for deploying test environments and validating containerized applications and services.
• Experience with cloud service providers like AWS, Google Cloud, Azure, with a focus on automated testing in cloud environments and tools.
• Experience with AWS tools such as Kafka, EKS, Kubernetes, and creating test scenarios for cloud-based microservices and messaging queues.
• Experience with Continuous Integration workflows and tooling, integrating automated tests into CI/CD pipelines to ensure early detection of defects.
• Stay updated with industry trends, emerging technologies, and best practices in test automation to drive innovation and efficiency within the QA team.

Individual Contributor