AlignTech iTero Business Operations Specialist 

Malaysia, Selangor, Shah Alam 

83941141

· Key responsibilities:

o Data processing activities such as scanner contracts, fulfilments, replacements and RMAs, credits and rebills.

o Maintaining data accuracy in system(s) relating to services i.e. warranty, billing, subscriptions, etc.

o Support projects which are not supported by automation i.e Go Digital

o Managing new purchase of demo and/or evaluation loaner requests with manufacturer(s)

o Ensuring documentation of supported process and systems are up to date.

o Researching new ways and alternative methods to improve operational efficiency.

o Generating reports from existing data as and when required.

o Complying with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

o Performing other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Strong interpersonal, listening and persuasive communication skills.

· Dynamic, optimistic, accurate, results oriented, hard-working, creative.

· Ability to work without constant supervision, strong learning in a dynamic and fast paced environment.

· Ability to consistently follow through with projects to completion.

· Familiarity with Windows environment. Ability to learn software applications quickly.

· Ability to adapt and to deal with ambiguity.

· Ability to communicate effectively with people in all areas of a company is vital.

· Willing to reassess and reorganize when traditional solutions aren't working.

· The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.

· University Degree/ Diploma.

· Has 3-5 years in operations, or customer support environment, etc.

· SAP and SFDC knowledge will be a great advantage

· Knowledge or experience in dental and orthodontic treatments is a plus, but it is not required.

· Good interpersonal communication skills, result oriented