Develop and lead strategic business development and acquisition programs that will enable the bank to acquire target market clients and increase market share, amidst a competitive market environment.
Utilize specialty knowledge to review, analyze, and develop beyond existing solutions, as well as develop and communicate a business plan on approaching the marketplace
Develop and lead strategic plans for partnership and strategic alliances towards market penetration, increasing market visibility and gaining market share
Work closely with the Marketing and Digital team to develop and support the Marketing and Digital Acquisition strategy as enablers to create visibility and gain market share
Manage the acquisition, deployment, portfolio deepening and partnerships through sales and function leaders who in turn manage these teams.
Manage productivity, governance and adherence to policies and regulatory expectations of all front end teams through scorecards
Drive high performance teams with significant emphasis on controls, surveillance, conduct reviews and regulatory expectations on ethicall selling.
Motivator of sales teams across team leaders and sales staff across A,B, U ranking performers
Improve hiring standards for sales staff continuously based on adherence to citi requirements
Manage critical vendor relationships of large contracts and negotiate sustainable terms balancing commercial and reputational requirements
Manage the team that drives cross sell and portfolio deepening through client contact and outreach
Work closely with the product team, Marketing, Campaign team etc. to develop campaigns and promotions
Ensure a Data and Analytics driven approach to strategies, decisions, campaigns etc.
Work closely with the Product team to influence client value proposition, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation
Conduct and leverage client and competitor market research and direct and oversee all aspects of program life cycle management including market demands, technology trends, and competitive field
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
Cards and loans business knowledge highly recommended
15+ years of relevant experience in financial services
10+ years of managerial experience with emphasis on people management
Experience managing in a global, complex and matrixed organization
Working knowledge of different systems, and practices relevant to sales and control function
Practical experience of multiple business cycles
Knowledge of industry and competitor products/services
Knowledge of strategic direction of the business and practical/conceptual grounding in the function and/or area of expertise
Consistently demonstrates clear and concise written and verbal communication
Demonstrated internal and external negotiation skills
Education:
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred
Product Management and DevelopmentProduct Management