JPMorgan Technology Support III Risk Central Production Management 

Singapore, Singapore 

83798467

As a Technology Support team member in Commercial and Investment Banking Technology - Risk Central Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners
• Document technical procedures, best practices, and solutions for future reference
• Function as a key contributor in the continued development of tools, frameworks & technique to improve productivity, stability, quality and promote automation
• Monitor and improve monitoring of the application suite and proactively fix potential issues
• Work on a daily shift starting at 6:30AM SGT and participate in weekend activities like weekend checks and resiliency tests

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science or equivalent experience
• Minimum 3 years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Ability to understand incredibly demanding nature of the trade floor, or eagerness to experience it
• Excellent critical thinking skills and the ability to troubleshoot complex technical issues
• Strong communication and people skills, with the ability to explain technical concepts to non-technical users
• Ability to work independently and as part of a team in a challenging environment
• Strong organizational skills and diligence

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting (Python preferred)
• Working understanding of public cloud (AWS preferred)
• Experience supporting business users within the financial services or investment banking industry
• Experience with Python, Unix, SQL queries, Geneos, Splunk, Datadog, Grafana
• Knowledge of Big data technologies is a plus