Essential Duties and Responsibilities: 1. Act as an advocate for functional teams to define and deliver solution capabilities (requirements, user-testing, etc.) to support the broader Supply Chain decisioning strategies. 2. Act as a liaison between the functional teams and IS&T (Information Systems and Technology or Apple's IT organization) to ensure that the business requirements are complete and met by the proposed technology solutions. 3. Work with functional stakeholders to define and manage business process and technology roadmaps in support of long-term strategies. 4. Inspire change by implementing new ideas effectively within the Apple culture. Influence decisions and change management through collaboration, leadership and a customer- focused approach. 5. Provide functional subject matter expertise and through leadership to help inspire innovation. 6. Apply analytical skills to rationalize change. 7. Lead complex projects to major milestones. Develop project justification proposals, business cases and return on investment estimates; obtain executive approval and funding. 8. Gather and synthesize detailed, global business requirements and design specifications. 9. Facilitate project-related testing, roll-out, training, and post-mortem work. 10. Provide timely updates and elevate critical risks to project, management and senior-executive teams. 11. Addresses escalations, quickly assess and develop root cause analysis and problem solution for operations escalations. 12. Define and implement KPIs for operational metrics. Identify key success measures for projects being implemented.