Job responsibilities
- Serves as the “voice of the customer” to one or more product teams
- Understands and translates business requirements into epics that directly support the organization’s initiatives
- Develops & leverages framework for comparing and prioritizing customer problems
- Collaborates with engineering, architecture, design, and stakeholders to create a product roadmap that reflects the outcomes and key results set by the business
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Required qualifications, capabilities, and skills
- Formal training or certification on software engineering concepts and 5+ years of applied experience
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Demonstrates proficiency in written & verbal communication, specifically in translating technical API related concepts to a broad audience
- Demonstrates flexibility in communication style, adapting to different audiences and situations to ensure effective message delivery and understanding.
- Utilizes data-driven insights to support decision-making processes, ensuring that product strategies are grounded in evidence and aligned with business objectives
- Ability to collect feedback from customers and translate this feedback into actionable insights that inform strategic product decisions and roadmap development.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience delivering software on a large-scale distributed computing system.
- Experience developing/enhancing a platform capability that primarily serves software engineers
- Demonstrates strong analytical skills with the ability to extract, manipulate, and analyze large datasets using tools such as SQL, Excel, or data visualization software (e.g., Tableau, Power BI).
- Skilled in both quantitative and qualitative analysis methods to assess product performance.