JPMorgan APAC Swaps Client Servicing Middle Office - Associate 

China, Hong Kong, Kowloon 

833806566

Job responsibilities

• Act as the first point of contact for external clients on all operational issues including: valuations, collateral, settlements, documentation, audit, technology, account set up and legal documentation, client reporting
• Act as the first point of contact for Front Office Trading and Sales on Swap trade bookings / issue resolution
• Define and execute agenda for external clients, including best practice reviews, KPIs, surveys, and STP rates
• Liaise with clients and internal teams to ensure timely and accurate trade capture and Attend quarterly review meetings with external clients
• Coordinate with global partners in middle office and client service to help drive process improvements, system changes and improve/maintain our client relationships
• Manage the communication of open issues to our clients and internal partners in a clear and concise manner, ensuring a full understanding of the issue
• Manage client queries, ensuring they are investigated and resolved in a timely fashion
• Manage trade life cycle; allocations, settlements, corporate actions, affirmations & regulatory reporting
• Identify opportunities for process improvement and work with the relevant partners to deliver to the business
• Apply MIS and trend analysis to identify the root cause and partner with internal teams to resolve the issue
• Work closely with external clients, settlement teams and third party institutions to settle client trades

Required qualifications, capabilities, and skills

• Minimum 3 years of experience in the Financial Services Industry is required and Working understanding of Equities, Bonds, and Swap products; and their relevant process flows is a necessity
• Excellent communication and interpersonal skills with the ability to develop strong working relationships with marketers, external clients, traders and other support team
• Must be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
• Ability to take ownership and responsibility and skillset to properly escalate issues to management, controls team and front office sales and trading teams
• Team Player, but also must be able to work independently in a highly organized manner
• Positive “Can Do” attitude and ability to work under pressure and multi-task in a fast paced environment
• Ability to drive and manage global initiatives and projects driven by the business, industry or operations and Strong organizational and prioritization skills
• Effective communication skills required for quarterly review meetings with clients and Strong analytical and problem solving skills, including the ability to understand the external client’s perspective when applying solutions
• Creative problem solving with a focus on improving / maintaining client relationships and exceptional attention to detail
• Must have excellent PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solutions

Preferred qualifications, capabilities, and skills

• Quick learner with ability to pick up complex systems architecture
• Knowledge of VBA / SQL and experience with digital tools such as Xceptor, Alteryx, Tableau, Robotics, etc. would be advantageous
• Good understanding of derivatives regulatory knowledge is an advantage