Amazon Enterprise Support Manager ES - EMEA ISV 

Ireland, Dublin 

833668075

As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.Key job responsibilities
Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Work with AWS executive leadership to influence the product roadmap
Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

Analyze and present operational reviews to customer leadership
4+ years managing technical teams
5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
Must have a track record of effectively managing technical teams
Estimated 25% travel requirement

Experience scaling an organization through rapid growth or expansion
Previous experience in technical account management, business relationship management or consulting
Experience in Financial Services Industry is a plus
Previous experience managing a budget or P&L
An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
Proficient in communicating complex ideas, either with the written word or in presentations
Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
A degree in an STEM field is a plus; an MBA is a big plus
Experience with AWS service offerings
Meets/exceeds Amazon’s leadership principles requirements for this role
Meets/exceeds Amazon’s functional/technical depth and complexity for this role