GE HealthCare Senior Technical Service Leader 

Mexico, Mexico City, Mexico City 

833364442

Responsibilities

• Key linkage between United States and Canada (USCAN) technical performance and Segment or Sub-Segment design teams.

• Define and deploy region readiness plans for new products/solutions.

• Develop systemic processes for field support, tech support and ND&I.

• Provide feedback to remote technical support teams.

• Support Technical Support Engineers utilizing innovative technology solutions to drive productivity and quality.

• Support knowledge and maintain the current KMS (Knowledge Management System).

• Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required, including focus on material spend efficiency.

• Act as change agent/service "expert" for product programs and monitor New Product Introduction product performance.

• Gather data and share information with Product Operations and Segment / Sub-segment Engineering groups to drive product ease of installation, reliability, and serviceability.

• Identify field process improvements that drive customer experience excellence.

• Support technical training and drive use of remote diagnostic troubleshooting tools to qualified Online Center personnel.

• Engage with Service of Tomorrow strategy deployment.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report customer quality or compliance concerns to the Quality Organization.

• Identify and report any personal quality or compliance concerns to the Quality Organization.

• Assist with timely dispatch closure for proactive alerts.

• Support completion of remote field modifications instruction (eFMI) concept and design within prescribed timeframe.

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps.

Qualifications

• 4-year degree in an engineering discipline with no less than 5 years of Field Service Experience, or

  high school degree and
  more than 10 years of Field Service Engineering experience.

• Deep technical acumen in one or more healthcare modalities.

• Net+ Certified

• Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems.

• Excellent multi-tasking skills to manage complex remote trouble shooting process.

• Exceptional verbal and written communication skills.

• Ability to stay calm under pressure.

• Ability to travel 20-30% as required to design or manufacturing sites.

• Ability to work 8-5 Local Time.

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

• Knowledge/experience with modality-specific products.

• Strong customer-centric mindset.

• Early adopter of computer-based technology.

• Highly motivated, team collaborator.

• Ability to adapt well to change and be a positive influence on others.

Application Deadline: February 11, 2025