Microsoft Technical Support Engineer Data AI Intelligent Platform 

Taiwan, Taoyuan City 

833011658

Azure AI

Azure Machine Learning and other Azure AI servicesand Artificial Intelligence

As the Technical Support Engineer, you will serve as frontline technical resources for Microsoft Intelligent Platform’s customers and partners via phone, email or web, with a target of outstanding customer experience. Your day to day job will be about being service oriented professional and an excellent communicator. As a trusted advisor, you will own and manage the customer experience from problem identification to full resolution. You will also collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

Required Qualifications:

Education / Experience Requirement

• The ideal candidate will have a BS or MS Degree in computer science, IT services, or the equivalent in work experience.
• Working experience for more than 6 months is a plus.

Language Requirement":

• Proficiency in reading, writing, and speaking in English.
• Mandarin is a plus.

Professional Requirements:

• Passionate for customer-facing tasks, and patient for helping others
• Passionate for new AI technologies with excellent learning ability.
• Proven technical problem solving and troubleshooting skills, with the ability to understand and summarize the problem quickly.
• Strong interpersonal and communication skills.
• Ability to work independently with minimal management supervision and raise risk/asks actively and efficiently.

Technical Requirements:

Proficiency and experience with
areasbelow:

• Familiar with at least one of these programming languages: Python, JavaScript, C#, Java, R, C++
• Basic knowledge for networking , and popular cloud concepts like docker, computer clusters, Kubernetes,RESTful API, etc
• Any work experience in one of these technologies: AI, OpenAI, Machine Learning
• Network, Security knowledge, experience for Azure products mentioned above, is a plus.
• Customer technical support experience is a plus.
  

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Roles and Responsibilities

• Ownership of the Customer Support Experience: Act as a technical focal point in cooperative relationships with Microsoft’s world-wise customers, providing timely, accurate, and effective solutions for their issues.
• Ownership of the Resolution for Customer’s issues: Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code. Consult and collaborate with your peers or escalations around the world and with management and engineering to resolve customer’s issues.
• Customer Advocacy:Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
• Product/process Improvement: Document the technical work, act as a bridge to our internal development organizations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with our products. Adopt to new support processes and feedback for improvement.
• Teamwork: Collaborate with global teams; Team-wide shift rotations to cover business needs, including morning shifts, weekend shifts and public holiday shifts if needed (still the service is8 staffed hours a day, 5 days a week within each product’s shift requirement