Citi Group Payments Target Operating Model Director 

United Kingdom, England, London 

832540881

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

This global role will report to the Head of UK and Europe Payments & Operations Transformation and requires a broad and comprehensive understanding of the Payments business and ideally a thorough understanding of the operational environment. The role also requires strong leadership abilities, exceptional communication skills and a strong focus on execution. This role will place the successful candidate at the heart of Citi's Payment Business with responsibility for one of our critical priorities and with significant ability to shape the future.

What you’ll do:

• Responsible in conjunction with Operations and Technology partners for the execution of programs that delivers a scalable defined Target Operating Model fully aligned to our business strategy.
• Ensure continuous alignment between product strategy and our operational productivity and risk objectives and ensuring systematic incorporation of key metrics into our product and operations management disciplines.
• Act as horizontal lead for product decisioning and design when issue at hand cuts across multiple products.
• Responsible for developing a sustainable holistic model that identifies, prioritises, and executes productivity, scale, modernisation, and risk reduction initiatives with consistent metrics embedded into our investment process.
• Engage across PDS, Partnership team and broader organisation to explore needle moving partnership opportunities.
• Responsible for execution acceleration through robust planning and dynamic unblocking of issues.
• Ensure the systematic incorporation of other key firm and Services wide objectives into our Target Operating Model E.g. Critical Business Services.
• Responsible for ensuring efficiency in execution of multiple initiatives and ensuring initiatives are complementary and aligning to TOM.

What we’ll need from you:

• Relevant experience within the Payments environment - broad and comprehensive understanding of the Payments business and a thorough understanding of the operational environment.
• Significant managerial experience.
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements.
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate.
• Exceptional communication skills and ability to influence.
• Demonstrated analytical skills.
• Strategic thinker and ability to link the dots.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication.
• Ability to work in a team-oriented environment.
• Bachelor’s degree/University degree or equivalent experience.
• Master’s degree preferred.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Time Type:

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