Payoneer Product Director Business Applications self serve & automation 

Israel, Center District, Petah Tikva 

831977272

Description

A leader with a strong background in product management, technology leadership, and customer support, with a passion for understanding customers’ needs. This individual will be responsible for driving the overall strategy, execution, and optimization of self-service capabilities across the company, as well as implementing Gen AI solutions for second-level support and automation measures. Key attributes and experience for this role include:

1. Product Management Expertise:
• Extensive experience in product management, with a proven track record of leading successful product initiatives from ideation to launch, with focus on CX.
• Deep understanding of self-service technologies, customer support systems, and automation tools, with a focus on delivering seamless and intuitive user experiences.
2. Customer-Centric Approach:
• Passion for understanding customer needs and delivering exceptional support experiences through self-service channels.
• Ability to leverage customer insights, feedback, and data analytics to inform product strategy and drive continuous improvement .
3. Technology Leadership:
• Technical background and expertise in software development, systems integration, and emerging technologies such as artificial intelligence and machine learning.
• Experience in evaluating and implementing Gen AI solutions for customer support automation, with a focus on improving efficiency and effectiveness.
4. Strategic Vision and Execution:
• Strategic thinker with the ability to develop and articulate a clear vision for self-service solutions, automation initiatives, and Gen AI integration.
• Proven track record of translating vision into actionable plans, setting ambitious goals, and driving cross-functional teams to execute effectively.
5. Leadership and Team Building:
• Strong leadership and team-building skills, with the ability to inspire and motivate teams to achieve high performance and deliver results.
• Experience in recruiting, hiring, and developing top talent, as well as fostering a culture of collaboration, innovation, and continuous learning.
6. Cross-Functional Collaboration:
• Effective communicator and collaborator, with the ability to build strong relationships and influence stakeholders across the organization.
• Experience working closely with product teams, engineering, customer support, and other key functions to align priorities and drive alignment.

Have you done this kind of stuff?

• Experience: 6+ years of experience in product management, technology leadership, or related roles, with a track record of success in driving product innovation and leading cross-functional teams. Experience in the Fintech or technology industry is preferred.
• Leadership Skills: Proven ability to lead and inspire teams, set a compelling vision, and drive results in a fast-paced and dynamic environment. Strong strategic thinking, decision-making, and problem-solving skills, with the ability to navigate ambiguity and drive clarity.
• Technical Proficiency: Deep understanding of self-service technologies, Gen AI solutions, and modern software development methodologies. Ability to assess technical feasibility, evaluate vendor solutions, and make informed technology decisions.
• Customer Focus: Passion for understanding customer needs and delivering exceptional user experiences. Ability to translate customer insights into actionable product strategies and features that drive customer satisfaction and loyalty.
• Collaboration and Communication: Excellent interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization. Proven track record of building strong relationships and influencing cross-functional teams to achieve shared goals.
• Results Orientation: Results-driven mindset with a focus on driving business impact and achieving measurable outcomes. Comfortable working with data and analytics to track performance, identify trends, and make data-driven decisions.
• Innovation Mindset: Entrepreneurial spirit and willingness to challenge the status quo, experiment with new ideas, and drive innovation. Ability to inspire creativity and foster a culture of experimentation and learning within the team.
• Education: Bachelor's degree in Computer Science, Engineering, Business, or related field required. Advanced degree (e.g., MBA) or relevant certifications in product management or technology leadership are a plus.