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Intuit Manager Risk Management United States, Texas, Plano 831703502
13.07.2024
Qualifications
- A minimum of 5 years of proven experience in a customer service position
- 2-3 years managing a high performing team in a fintech, payment processing, lending, or online banking operations organization, with direct experience in customer contact resolution
- Excellent leadership and interpersonal skills
- Track record of identifying and developing exceptional talent to build high performing, highly engaged teams
- Excellent communication skills, including business writing and presentations. Uses data to create and tell a story that motivates, inspires, and ultimately galvanizes others to create and then implement innovative, and best in class improvements
- Demonstrated ability to work in a matrix environment and ability to both influence and develop strong partnerships at all levels
- Collaborative, reliable, highly analytical partner with an ability to make data-driven decisions and to translate identified opportunities into actionable plans. Demonstrated ability to expertly lead cross functional projects, and to guide the organization through change
- Possess a bias for action and will ensure smart plans are in place to keep all KPIs in the green
- Advanced computer/ Internet navigation skills to use a variety of proprietary systems, investigative programs, and operate CRMs quickly and effectively
- Possesses a high level of intellectual curiosity focused on identifying the root cause of problems to generate results and exhibiting the highest personal and professional standards of integrity and ethics
- Strong expertise, including any of the following areas: fintech, payments, lending, or banking
- Role will require coming into the office 2-3 times a week and working from home the remaining days
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