Wells Fargo Business Accountability Specialist 

India, Karnataka, Bengaluru 

831262386

In this role, you will:

• Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups

• Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities

• Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives

• Collaborate and consult with mid-level managers or cross-functional business partners

Required Qualifications:

• 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Consumer lending experience, preferably in credit card

• Quality Assurance experience

• Knowledge and understanding of analytical methods used in root cause analysis

• Strong analytical skills with high attention to details and accuracy

• Ability to identify issues and escalate in a timely manner

• Excellent verbal, written, and interpersonal communication and presentation skills

• Ability to take initiative and work independently with minimal supervision in a structured environment

• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

• Knowledge and understanding of Fiserv

Job Expectations:

• Perform system or documentation reviews to validate controls are working as designed and employee processing is in compliance with Wells Fargo procedures and policies.

• Record exceptions and escalate to the first line of defense business area for resolution.

• Provide control performance feedback to internal partners, score and track expectations and results.

• Collaborate and consult with team management and internal partners for escalation resolution and final quality assurance effectiveness decisions.

• Present recommendations to develop, implement, and monitor control effectiveness for supported lines of business.

• Develop procedural documentation and databases to support work.

• Monitor quality assurance processes to identify gaps and ensure change management procedures are followed

• Support quality assurance audit, exam and testing deliverables and line of business engagements status reporting.

11 Mar 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.