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Intuit Manager Risk Management United States, Texas, Plano 829127145
27.03.2025
Responsibilities
- Lead and manage a high performing and highly engaged team of front-line analysts to achieve business goals.
- Oversee the daily operations of the team and ensure productivity and service level KPIs are met.
- Conduct quality reviews of completed investigations to ensure accuracy and adherence to internal policies and procedures.
- Monitor customer experience to identify and drive improvements in processes and systems leading to better customer outcomes.
- Identify risks and operational needs in new policies or product features, and work to ensure risks are contained, effectively mitigated, or removed prior to launch
- Serve as an escalation point on complex customer issues to ensure empathetic, accurate, and efficient resolutions while containing risk.
- Collaborate with leaders across the organization to learn about new risks, capitalize on new opportunities, remove roadblocks, and ensure effective execution to meet all KPIs
- Lead or participate in initiatives utilizing project management rigor.
Qualifications
- 2-3 years managing a high performing team in fintech or banking operations
- Experience in fraud and risk management
- Excellent leadership and interpersonal skills.
- Demonstrated ability to make data-driven decisions
- Excellent communication skills, including business writing and presentations
- Experience leading cross functional projects, guiding the organization through change, and developing relationships at all levels
- Advanced computer/Internet navigation skills to use a variety of proprietary systems and operate CRMs quickly and effectively
- CFE or CAMS certification preferred
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