EY BPM - PEGA Smart Dispute Senior 

India, Tamil Nadu, Coimbatore 

828889598

Expert in SCCM, Intune, SQL, PowerShell, Power BI and App Proxy Exposure

• Supervising Associate
• Argentina

• Design, implement, and optimize SCCM (System Center Configuration Manager) architecture and hierarchy for large-scale environments.
• Perform advanced troubleshooting of complex SCCM and Intune related issues, including client/server communication, software distribution, patch management, and compliance settings.
• Manage SCCM site servers, site roles, and maintain the overall health of the SCCM infrastructure.
• Develop and automate administrative tasks using PowerShell scripting to streamline processes and improve efficiency.
• Utilize SQL Server for custom queries, report generation, and database maintenance to support operational and management reporting needs.
• Leverage Power BI to develop dashboards and visualize key SCCM / Intune metrics for various stakeholders.
• Implement, monitor, and support SCCM Co-management for hybrid management of devices, ensuring seamless operation between SCCM and Intune environments.
• Configure, maintain, and troubleshoot Cloud Management Gateway (CMG) in SCCM to enable secure management of internet-based clients.
• Collaborate with cross-functional teams to ensure seamless integration with Intune for co-management scenarios, providing L2-level support for Intune-related issues.
• Assist in the deployment and configuration of devices using Intune, including enforcing compliance policies and security baselines.
• Troubleshoot Intune-related issues such as device enrolment, application deployment, and profile configuration.
• Support integration of Intune with SCCM for hybrid management scenarios and ensure smooth transition and coexistence of devices.
• Offer L1-level guidance and basic support for Microsoft Entra Application Proxy, ensuring secure access to on-premises applications as needed.
• Provide guidance on configuring and maintaining Microsoft Entra Application Proxy connectors for secure remote access to on-premises applications.
• Monitor and report on the health and performance of Microsoft Entra Application Proxy connections, escalating issues as needed.
• Document configurations, procedures, and troubleshooting steps for knowledge sharing and process compliance.
• Act as a technical mentor and escalation point for L1/L2 support teams.

• Extensive hands-on experience with SCCM and Intune, including designing and maintaining architecture and hierarchy in complex environments.
• In-depth understanding of SCCM components such as distribution points, management points, site systems, boundary groups, and client deployment.
• Expert-level troubleshooting of SCCM and Intune deployment, patching, Windows Update for Business, Application delivery, and Compliance management.
• Strong proficiency in PowerShell scripting for automation and reporting.
• Solid command of SQL Server for creating queries, custom reports, and maintaining SCCM database health.
• Experience developing visualizations and dashboards in Power BI.
• Intermediate (L2) experience with Microsoft Intune for device and application management in hybrid or cloud environments.
• Basic (L1) familiarity with Microsoft Entra Application Proxy concepts and ability to provide front-line support.
• Excellent communication, documentation, and collaboration skills.
• Ability to work independently, handle multiple priorities, and provide mentorship to junior team members.

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).
• Relevant certifications such as Microsoft Certified: Endpoint Administrator Associate, Microsoft Certified: Security, Compliance, and Identity Fundamentals, or equivalent are preferred.
• Minimum 10 years of hands-on SCCM (Intune) administration and support in a large-scale enterprise environment.
• Demonstrated experience with PowerShell, SQL Server, and Power BI tools.
• Working knowledge of Microsoft Entra Application Proxy is a plus.