Verint Associate Software Engineer - Automation 

India, Karnataka, Bengaluru 

828096501

Core Tasks

• Ongoing evaluation (test) of feature design – proactively work with others to identify issues or potential risk areas with the architecture (performance etc…)
• Evaluate whether implementation tasks meet feature requirements and work with Team Lead and Technical Architect to ensure it does
• Develop features using best practices and ensure it fits with the architecture for the product
• Ensure the right work is being done, work with Team Lead to know that product qualities like, unit tests, automation, throughout, capacities, security & performance will be sufficient
• Ensure design and implementation work meets the stakeholder’s requirements
• Ensure that the feature design is correct for operations, as well as deployment and sustainability
• Support departmental and team initiatives

Management and Leadership

• Communicate relevant risks and issues to Team Lead and other relevant team members inside and/or outside the team
• Provide technical leadership to less experienced members of the team – mentor, coach, continuous improvement, led by example
• Take responsibility for technical implementation and decision making including the delivery of features
• Identify, monitor and resolve feature related issues; escalate if individual resolution is not possible

Documentation/ Governance

• Work with Technical Architect and Team Lead to define, document, and communicate a coherent feature design
• Create documentation and guides for junior members of the team
• Review updates to documentation made by junior members of the team

Stakeholders

• Work with Product Management to understand requirements, and what benefits they give to the product
• Gain respect within technical community
• Ensure stakeholders understand feature design (at the necessary level of detail)
• Maintain communication with stakeholders and ensure changes to any previously agreed solutions are communicated; loosely understand evolutionary paths
• Work with assigned partners to ensure an effective and productive relationship, both within the product house and the wider regional Verint organization.

Knowledge and Expertise

• Be recognized as a solid technical resource within the team.
• Be seen as a person who when faced with complex technical challenges can work as part of a team to resolution
• Support and provide input to development tools, environment and 3^rdparty software selection
• Develop an in depth understanding of the target market and technology used
• Help provide information to resolve disputes and make tradeoffs
• Assist with pre-sales where technical expertise is required

Planning

• Prioritise and resolve technical problems
• Understand how the team’s work fits within the product roadmap
• Ensure the prioritization of scope (including defects) is understood
• Understand the development process and suggest improvements to it
• Identify areas of technical risk in a feature and options to de-risk
• Support opportunities to address technical debt as part of a release
• Support the design process and ensure it complies with product architecture
• Support planning as regards estimates, dependencies, risk areas, and sequencing tasks

• Team Lead
• Global Product House (UK, USA, Israel, Hungary)
• Technical Architecture Team
• Product Management
• Performance and Scalability Team
• Technical Documentation Team
• Product Support
• Quality

• Customers
• Partners
• 3^rdParty Suppliers

Industry Specific

• A degree or post graduate qualification in Computer Science or Software Engineering at 2:1 or above
• Commercial experience working within software engineering.
• Experience of working with Test Automation.

Environment

• Able to work effectively within a fast-paced, changing, revenue focused environment
• Ability to work within a geographically distributed development team spread between multiple time zones and cultures
• Evidence solving cross-functional technical problems.

Product / Technical

• Understanding of contact center software and applications
• Experience of developing high quality, secure and performant solutions against functional and non-functional requirements
• Some experience aligning feature development with business initiatives and corporate roadmaps.
• Experience of working with Automation and Pipelines.
• Experience building, executing, and managing automated test cases, plans and scripts.
• Experience building, executing, and managing test automation pipelines.
• Proficient in C# and, or Java.
• Experience with Selenium
• Experience with Jenkins or Harness
• Knowledge of supporting microservice test strategies: end to end, component, integration, contract API, unit tests.
• Knowledge of the Cloud AWS, Azure, GCP desirable.
• Some knowledge of Cucumber useful.
• Telephony knowledge and experience desirable.

Professional / Task

• Able to work independently under general direction towards predetermined longer-term goals.
• Able to troubleshoot and identify root cause of issues while liaising with engineering teams, support and end customers.
• Ability to work as part of a matrixed team, building supportive and collaborative relationships with colleagues in order to meet Verint’s objectives.
• Experience of software development within a team
• Understanding of software development life cycle methodologies (scrum)
• Experience of working with Jira for defect management, Test Management Tools; test cases, test plans, testing strategies, and certification reports.

Personal

• Ambitious, motivated, eager to learn and demonstrate value
• Passionate about customer success
• Ability to follow process but to remain flexible in achieving project objectives.
• Good written and verbal communication skills
• Good analytical and problem-solving skills
• Able to perform under pressure and maintain attention to detail.
• Demonstrable examples of good work ethic
• Able to pass a background check subject to local laws and legislation.

Specific Qualifications & Accreditations

Desirable:

• Degree level education in relevant discipline
• Relevant industry certifications/qualifications (Automation Testing, Cloud)