SAP Senior Support Lead f/m/d SAP Cloud Infrastructure 

Germany, Saxony, Dresden 

827250341

As a (Senior) Support Lead (f/m/d), you will be part of our DevOps Engineering team, which is the face to the customer and manages incident and service requests for the SAP Cloud Infrastructure. You will be part of the 7/24 on-call rotation and share responsibilities with the rest of the SAP Cloud Infrastructure team to ensure continuous premium support coverage. As the support lead you will be responsible for orchastrating the support tasks, reviewing the service qualtiy, take care of the on-duty shift planning and lead by example. This role requires excellent communication skills and expertise in DevOps principles, cloud concepts, Kubernetes and container technologies, and general knowledge in infrastructure technologies such as computing, networking, and storage. You must possess Linux knowledge to navigate and operate the platform on the command line and shell interfaces to analyse issues in the infrastructure and OpenStack platform components like Nova, Neutron, and Cinder. Scripting and programming expertise in Python, Go, Ansible or similar languages is a plus. In that role you will work with sensitive customers from regulated industries.You will collaborate with engineers and developers in a multinational DevOps team. Together, you will provide high-quality support and services to our internal and external customers worldwide.
In addition to a high level of commitment and reliability, as well as excellent analytical and problem-solving skills, you also bring the folllowing:

• You are customer - and solution-oriented with a strong focus on quality
• Excellent spoken and written communication skills in German and English is a must
• Experience operating mission-critical cloud infrastructure services 7/24
• Willing and able to participate in 7/24 infrastructure operations on-calls
• Ability and experience to quickly analyse, troubleshoot and resolve incidents, ensuring minimal customer impact
• Ideally +5 years of professional experience (potentially open to less for the right candidate)