Boston Scientific Customer Care Representative FTE 

Netherlands, Limburg 

824517080

Order Management:

• Oversee the entire order intake process, ensuring seamless entry, accuracy, and timely processing across multiple channels.
• Manage SAP order entry, coordinate shipments from various distribution centers, and proactively resolve issues, including proactive resolution of shelf life, regulatory, and credit blocks, to expedite order fulfillment.
• Take full ownership of order follow-up and shipment preparation, ensuring shipments are processed as per the agreed collection date with customers, or handling urgent on-demand shipments outside the standard schedule, always prioritizing the customer’s needs and ensuring timely fulfillment as requested.

Customer Relationship Management:

• Build strong relationships with customers and internal teams, including Commercial, Operations, Export, Planning, and Finance.
• Act as a central point of contact, collaborating globally to secure smooth order processing and deliver excellent customer service.
• Address customer requests and inquiries promptly, liaising with internal stakeholders as needed.

Process Excellence & Compliance

• Continuously improve services to enhance customer satisfaction and drive process optimization initiatives.
• Ensure compliance with applicable procedures, local legislation, OFAC/BIS licenses, and corporate standards.
• Maintain accurate and up-to-date customer files and documentation.

Problem Resolution:

• Handle product complaints and service incidents, ensuring immediate resolution and thorough follow-up.
• Proactively identify and mitigate potential issues in order-to-cash processes.

Administrative and Compliance Oversight:

• Ensure customer files and administrative records are accurate, up-to-date, and properly maintained for seamless order management and reference.
• Adhere to internal processes, procedures, and corporate standards while prioritizing customer care and maintaining a patient-first mindset in all actions.

Team Collaboration:

• Support department objectives and collaborate with team members to achieve organizational goals, providing back-up when needed.
• Partner with regional sales teams and Business Unit Managers to enhance overall efficiency and customer support.

General Key Attributes:

• Demonstrates a detail-oriented, proactive, and fast-paced approach to work.
• Possesses strong organizational skills and the ability to prioritize effectively under pressure.
• Maintains a collaborative attitude and supports a culture of teamwork and cooperation.

Must Have:

• Education level: Bachelor (MBO+/HBO)
• Customer Centric mindset
• Good interpersonal and communication skills.
• Multiyear experience in the area of Customer Service and Order-to-Cash process
• Experience with SAP and Excel

Nice to have:

• Experience in Export services and Logistics
• Experience with Salesforce.com/Service Cloud
• Experience in MedTech industry

What we can offer to you:

• Working in an international environment
• Attractive benefits package
• A team-oriented company culture
• Excellent training/development programs
• Company with a purposeful mission